Monday, November 1, 2010

Get The Best Hospitality Staff In Melbourne

By Anne Perkins

When looking for hospitality staff Melbourne, you should be looking at the kind of person you are recruiting. There are a range of jobs in hospitality that cover a variety of people and it is worth looking at the best way to encourage them to find a role that suits them.

People often think of big events when they think of hospitality. However, it can equally apply to smaller occasions. In some cases, people hire personal chefs at home for things like a special anniversary. This added touch can make the occasion more memorable, especially if it is a surprise and the lucky person does not know about it!

Surprise events like this are a good example of how to be a smart member of staff. They may be restricted where they can go in the house so as not to spoil the surprise. This requires sensitivity and fast working, so the staff member should be able to handle the pressure.

Ideally, the staff should be trained in an RSA course and have a Food Handlers Certificate. Many recruitment companies now offer this kind of course for their staff in order to get the best possible service.

Another part of the sensitivity is how to serve people. There are more travellers from diverse backgrounds and so may have different gestures when it comes to addressing people for service. This should form part of their training but equally it is about being observant.

People will often book hospitality staff for a specific function. Whether it is a wedding, an anniversary, a birthday or a graduation, your staff should be able to keep things running smoothly. If you are interviewing prospective candidates, you should be upfront and tell them what the business is like. If someone wants to do the job, they will be keen and want to be a part of it.

A good company is always prepared for this, so it is important to have people on board that can maintain any necessary equipment. In hotter conditions it may be necessary to have fans and plenty of tap water available to keep cool. There are number of outdoor marquees available, some with viewing windows to make sure people do not miss out on any outdoor events.

It is also worth discussing this with the companies themselves. Having looked at various quotes, you should talk about other quotes you have received and see if it is possible to get a discount. Given that these companies are keen on word of mouth, you should ask if there is a discount for giving them a recommendation!

Ideally, staff should be trained to handle food and have a Food Handlers Certificate. As well as providing the best possible staff, it gives reassurance to the people hiring you, knowing that they have people on board that are trained in food handling. In short, you should remember the people hiring you represent your company and will reflect your image. Getting the right people will create memorable occasions that will give you that all important word of mouth!

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